Help Center

We use your approximate location to direct you to the Canadian site most relevant to your region. This helps us show the correct regional experience.

Ontario uses the /on address, Alberta uses /ab where available, and customers elsewhere in Canada use the main .ca address. The region selector always shows the destinations currently available for your brand.

Use the region selector in the page header or the regional links in the footer. If our location checks return different results, we may also ask you to choose your region.

Yes. You can use the region selector to view another available regional site. Access to products and account features may still depend on your location and the rules that apply there.

The domain change does not itself change your account. Continue using the account created for your region. If a separate regional account is required, we will explain this to you separately.

Some older links may redirect automatically. We recommend updating your bookmark after you reach the correct regional site.

This can happen when our location checks return different results, for example when using a VPN, mobile network, corporate network, or a connection near a provincial border. Choose the region that applies to you.

No. Eligibility and access to regulated gaming features are checked separately and depend on your actual location and the applicable regional requirements.

Contact Customer Support and include the page you were trying to visit, your province or territory, and whether you were using a VPN or mobile network. Do not send sensitive identity documents unless Support requests them through an approved channel.

Our team of support specialists are on hand to assist 7 days a week.

There could be numerous reasons as to why your account may be locked or if you're having trouble logging in. The most common causation is too many failed login attempts, which can be remedied by following the password reset process as outlined in this section. If problems persist, please check your email inbox for contact our Support team for further details.

You can change your password by logging in and going to "Settings". If you wish to change your registered name, address or contact details please reach out to our Support team. For changes to your name and/or address, please take into account that further documentation may be required in order to verify your updated details.

Click "Login", then "Forgot Password" and follow our instructions. If you don't see a verification email immediately, please check your junk folder and ensure that you have entered your details correctly. Failing that, please get in touch with our Support team who can assist further.

Players are only permitted to have one SpinAway account. If you are experiencing any difficulties logging in to your account or have forgotten your credentials, please feel free to reach out to our Support team.

Login to your account and go to "Settings", then the "Verify" tab and follow our instructions. Once you've successfully uploaded your documents, we aim to verify your account within 24 hours. However, please acknowledge that during busier periods, or if we determine that further documentation is required, the process can take slightly longer.

You can follow the live progress of your document verification by going to "Settings" and then the "Verify" tab.

All bounses at SpinAway need to be activated manually by the player before they become available. You can activate a bonus via the "Home" page or within the Cashier.

To activate your Bonus Spins simply search for the relevant game(s) via our "Home" or "Games" tab, open the game and start playing!

Before you unlock the ability to withdraw the bonus funds in your account, you must first meet the wagering requirements attached to the bonus. Our wagering requirements are described briefly in this section, for more detail please refer to our Bonus Terms & Conditions.

Unless specified otherwise, the wagering requirement on your bonus will be 25x the total of the bonus amount and your deposit. If you accrue winnings using Bonus Spins, your wagering requirement to unlock these funds will be 25x the total amount won. To check on your bonus completion progress, head to the Cashier.

Yes, every bonus at SpinAway is offered with an expiry date attached. You should always find expiry date details outlined clearly within our promotional terms.

Yes, you can forfeit or cancel a bonus at any time. However, once you have made the decision to do so, it cannot be reversed and the bonus will not be reinstated to your account.

In Ontario, online casinos like SpinAway are required by law to verify that all players are physically located within the province. This is a regulatory requirement set by the Alcohol and Gaming Commission of Ontario (AGCO), and we are legally obligated to perform these checks. Even if you are in Ontario, sometimes technical factors can interfere with these checks.

What should I do? 
Sometimes, devices and networks can give confusing location signals. If you’re receiving an error, please try the following steps: 

Toggle Your Mobile Data: 

• Turn your mobile data off and on again. 
• This refreshes your connection and may help reset your location data. 

Connect or Disconnect from Wi-Fi: 

• If you're on Wi-Fi, try switching to mobile data only.
• If you're on mobile data, try connecting to a stable Wi-Fi network. 

Restart Your Wi-Fi Router:

• Power off your Wi-Fi router for 30 seconds and turn it back on.

• Sometimes the router’s IP or network routing may cause location issues. 

Turn Off VPN, Proxy, or Firewall Services:

• If you are using a VPN, proxy, or certain security software, please disable them.
• These can mask your true location, and cause geolocation failures. 

Close Background Applications That May Interfere: 

• Close any remote desktop software (like TeamViewer, Remote Desktop, etc.)
• Some security or remote access software can interfere with geolocation checks. 

Change Your Browser: 

• If you're using a web browser, try switching to another browser (e.g. Chrome, Safari, Firefox). 

Clear Cache on the App:

• Go to your phone Settings > General > Storage > SpinAway > Offload App. Then reinstall the app from the App Store. 
• This clears stored data that might be interfering with geolocation. 

Ensure Location Services Are Enabled: 

• Make sure your device’s location settings are turned ON for both the browser and the app. 
• On iPhone: Settings > Privacy & Security > Location Services > SpinAway > While Using the App. 

Why can’t you just skip the location check? 
Unfortunately, SpinAway cannot skip this check. This is a legal requirement. Without successful location verification, we are not permitted to allow gameplay.

If none of these steps work, what should I do? 
Please contact SpinAway Customer Support. Our team is ready to help you troubleshoot further and get you back to your game.

Never. Every deposit you make here will be completely free.

Please initially ensure that you have entered the correct details and that you do in fact have sufficient funds in your account. The most common causes for failed deposits can be traced back to your bank, so kindly contact them for more information and then get back to us if the problem continues.

The norm is that deposits are credited instantly, but if you are experiencing any delays please first try reloading the page and logging out and back in to your account. If, after a few minutes, your deposit still hasn't been credited, contact our Customer Support team who will be happy to assist you.

Upon making a withdrawal our Payments team will process the request within 24 hours, under the guise that your account is fully verified and we do not require further documentation. Please acknowledge that, depending on your choice of payment method, it can take up to five working days for the money to be credited to your account.

Please bear with us. In the event you've not received your funds within five working days, or the specified handling time stated within the Cashier, please reach out to our Customer Support team and we will do our best to trace the withdrawal and provide an update.

No. You won't ever be charged for withdrawing your funds at SpinAway.

Jungle Media Limited, having its address at Level 1 Burlington Complex, Dragonara Road, St. Julian’s, Malta, is licensed and regulated by the Alcohol and Gaming Commission (AGCO) under License OPIG1551604. Please play responsibly. If you or someone you know has a gambling problem, contact Connex Ontario at 1-866-531-2600. You must be 19+ years old and physically located in Ontario to wager.

All data circulating through SpinAway is encrypted using SSL, to ensure that your data remains completely private. Payment details, log files, gaming history, deposits and withdrawals will never be shared with any third party.

We are committed to following anti-money laundering regulation and hosting a secure, safe gambling environment. Account verification and security checks are performed on a regular basis to protect the integrity of our gaming experience and your player funds.

It is a strict, legal protocol for all of our partnered game providers to use random number generators (RNG) to determine results for every game round played. Any RNG being used at our casino is certified by an independent third party and the same RNG for a given game will be used across both bonus and real money formats.

We store your historical data directly within "Settings", under the "History" tab. Here you'll be able to toggle between payment and gaming history and review your activity over the last three months.

You can choose to opt-out of receiving our latest promoitional offers via "Settings" and the "My Details" tab. Simply scroll to the bottom of this window and you'll be able to choose whether or not to hear from us via email or SMS.

Yes, within our Responsible Gaming section under "Settings" you are able to close your account for a time period of your own choosing, ranging between a 24 hour cool down and a 30 day self-exclusion.

No, once you have decided to self-exclude for a given period of time, it's not possible for us to re-activate your account under any circumstances. Once the allotted period has concluded, please feel free to reach out to our Customer Support team if you need assistance with re-activation.

Yes. Within our Responsible Gaming section, which you can find via "Settings", we provide information and advice on how you can review your gaming activity and also recommend steps you can take to help control your play.

Please take the responsibility to withdraw all funds before choosing to permanently close your account, as once this has been initiated you will no longer have access. In the event that you do have funds remaining in your account after a permanent self-exclusion, please reach out to our Customer Support team. Any withdrawals that have been requested and approved will not be affected if you close your account.

To permanently close your account, please reach out to our Customer Support team via email or Live Chat.

BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure. BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with LuckyDays.BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free).